Refund policy

Refund & Exchange Policy

At CNCTD, we’re all about pieces that feel timeless, but if something you received doesn’t feel quite right, we’ve got you covered.

Eligibility Window:

Refund or exchange can be requested within 48 hours of receiving your package.

Processing Time:

Once your return is approved, please allow up to 7 business days for your refund or exchange to be processed.

Item Condition:

To keep every piece true to its original character, returned items must be:

In original condition

Unworn

Unwashed

Unused

With all original tags and packaging

Items that don’t meet these standards won’t be eligible for a refund or exchange.

Shipping & Fees

Kindly note that shipping fees are non-refundable.

Customers are responsible for any additional shipping or handling costs on accepted refund or exchange requests.

Please note that discounted items, applied promotions, and bundles are not eligible for returns or exchanges.

After submitting your contact information through our website, we recommend reaching out to us on Instagram for a faster response.